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As a person who has no clue and was shopping for my husband I found the website very easy to manage , see and order. The order came so fast , especially as I ordered in peak season prior to Christmas. The product was well packed and arrived well intact, a few wood chips flying around the bus but nothing major and it gave for a lovely scent upon opening it. Apart from being out of stock fo the one wood chip I wanted ( cant help popularity ) I am very pleased, as was my husband and I will be ordering from them again. PS I love coming home to the sweet scent of the smoker while my husband prepares dinner. !