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The service we received from over the phone sales interstate to collection in Melbourne was exceptional. The advice we received was spot on & our machine is fit for purpose (and simply fabulous!). In addition - we needed it "yesterday" and they made it happen. Wouldn't go anywhere else!
This unit was purchased and sent overseas. There were a few minor issues with purchase orders and paperwork for delivery (from our side, as a fledgling company) but Brent was very understanding and patient. Also, the discount was very much appreciated as it assisted with various in-country duties and taxes. If our experiment is successful, we will certainly be buying the consumables from Sous Vide Chef!
Purchased this on a whim from my friend who uses this exact machine in his small business I needed something for the commercial environment that is suited for heavy duty use and is durable. The machine is easy to clean and use thanks for the quick shipping and follow up call to ensure the machine was delivered and everything working ok.