Sous Vide Chef understands how big our country is and tries their very best to make it easy for the customer to shop and know all the costs at the time of checkout not having those hidden shipping charges applied. Sometimes we need to apply a few conditions due to the weight and size of some of our items.
How Long to my Item is Shipped?
Sous Vide Chef takes pride in being able to have items in most cases items are sent out within 1-2 business days of ordering, If the item is out of stock or there is a delay on the shipment to what is stated above we will contact you personally.
I need my item by a certain date
Sous Vide Chef tries extremely hard to get your shipments out as quick as possible, If you need your item by a certain date please email us at firstname.lastname@example.org or contact us on 1300 884 209 and we will advise you further.
How Long to my Item Arrives
In most cases items are shipped via courier and arrive within 2-5 business days after being sent if you are in Western Australia or a remote area it may taken an additional 1-2 days to arrive. All items are sent with tracking information which will be emailed you once the order has shipped. * Please note if you are having a item shipped to a P.O Box these will be sent via Australia Post and can take slightly longer then normal delivery estimates via a courier. ** Sous Vide Chef has no control over when a item is in transit in the unlikely event additional delays do occur Sous Vide Chef will work with you to resolve any issues.
Shipping Conditions Over $250
We like to make things simple! so all items over $250 will have FREE SHIPPING! with some exclusions:
Please note that Northern Territory (NT) & some remote locations of Australia will not be eligible for the free shipping. Sous Vide Chef will try our very best to offer you a competitive/reduced rate. It is applicable that if you are from North Territory (NT) or a remote location you contact us prior to purchasing here or email@example.com so we can advise you further.
Shipping Conditions Under $250
We like to make things simple! so all items under $250 will have a flat shipping rate of $20 with some exclusions:
Please note that Northern Territory (NT) & some remotelocations of Australia may incur a additional shipping cost over the $20. Sous Vide Chef will try our very best to offer you a competitive/reduced rate. If you are from this area you should contact us here prior to purchasingor firstname.lastname@example.org so we can advise you further.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 2 business days), we will process the charges and submit the order for shipment.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Change of Mind:
Sous Vide Chef knows you'll love our products! we do understand that you may change your mind. In the unlikely event you wish to return the item the following conditions do apply:
You are responsible for all shipping charges including the return shipping and initial delivery charge even if you received free shipping.
The item must be unused, in the original packaging and in a resalable condition to be eligible for a return & refund. If it's determined that the items have been used or not in the original condition and not in a resalable condition the return & refund will be voided.
A re-stocking fee of 10% of the full purchase price may apply.
Cancellations & Refunds:
All orders cancelled prior to being shipped are subject to a $20 administration fee, If your order(s) has shipped, you (the buyer) will also be responsible for actual return shipping charges and initial shipping charges even if you have received free shipping. Refunds will only be issued to the original credit card that you use when placing your order(s)
Remember we are here to help, if you have any questions or need any clarification in regards to the above shipping & returns information please contact us either by:
Our Online Support located in the bottom right hand side of the screen
Calling us on 1300 884 209 Monday - Friday 9:30am - 4:30pm EST
Welcome to Sous Vide Chef! Australia's Largest Range of Sous Vide Equipment.
Who We Are
Hi I'm Brent owner of Sous Vide Chef, we work hard to earn your business and we take the time to make sure that every sous vide cookware product we carry offers the best quality and the best value for our customers. Shop with us today and find the latest sous vide cooking trends and the hottest new products that every home and professional chef is looking for!
What We Do
Sous Vide Chef founded in 2016 with the key vision of offering our customers more. More service, more selection and more value with every purchase. At Sous Vide Chef, we have made it our mission to give our customers our very best every time they visit us online. If you have questions about any of our products we have the answers you need to ensure you purchase the right product for you.
Sous Vide Chef offers a wide range of premium sous vide cooking products for our customers including:
Sous Vide Machines
Vacuum Chamber Machines
Food Smoking Equipment
Accessories, Rolls and Bags
And Much More!
Why Choose Sous Vide Chef?
As if you needed any more reasons to shop with the industry leader in high quality sous vide cookware, here are 5 more!
Reputation- we were established in 2016 are have already built a reputation for quality and value.
Quality Service And Support- when you contact us, our team are are standing by to provide honest and helpful tips, advice and information about our products and how to use them.
Fast Shipping- receive fast and free shipping on orders over $250!
Great High Quality Products- every product we carry is hand sourced by us to ensure that it offers the best quality and value for your money.
5 Star Customer Reviews- we are chosen by more home and professional chefs in Australia and have received many incredible reviews online. Don't just take out word for it read our verified purchases reviews below.
Sous Vide Chef takes pride in providing friendly, helpful and excellent customer service to our clients, remember we are here to help! Please feel free to contact us via the methods below.
Simply fill in the form and we will aim to respond back within 1-3 business hours. Alternatively If you prefer to talk to us on the phone you can call us on 1300 884 209 Monday - Friday 9:30am - 4:30pm. As we are a small team we are sometimes unable to take your call but please leave a message for us to call you back .